Help Centre

Looking for Help? Start Here.

Whether you’re looking for veterinary care, need help finding support for an animal, have questions about our programs, or want to get involved, you’re in the right place.

Find answers to common questions below, along with resources to help connect you with the right service, program, organization or resources. 

At the heart of all of this work is a simple belief: Helping People, Helping Animals. 

Vet Care + Assistance

Surrender + Rehome

Spay Neuter Clinics + Programs

Volunteer Information

Donate + Support

Animal Lost or Found?

Found an animal with a Task Force tattoo, or is your tattooed companion missing? We may be able to help trace the tattoo through our records.

Submit the tattoo number along with any details you have, and our team will review the information available to help connect the dots.

Veterinary Care + Assistance

Does CATF offer veterinary care to the public?

Yes. The Task Force Animal Hospital (TFAH) is our nonprofit veterinary hospital in Calgary, created to make veterinary care more accessible for people who may otherwise face financial or social barriers to care.

TFAH provides a range of services for cats and dogs, including preventative care, spay/neuter surgery, diagnostics, dental care and medical treatment.

The hospital serves approved clients who meet eligibility requirements, including individuals and families with low income, those receiving AISH or other social assistance, and clients referred through certain social or public health agencies. TFAH is not an emergency hospital and cannot accept emergency cases.

Can anyone make an appointment at the Task Force Animal Hospital?

TFAH is not a general public veterinary clinic. Clients must first apply and meet the hospital’s eligibility requirements before booking an appointment.

If your household income is above the posted guidelines but you are experiencing exceptional circumstances, such as a recent job loss or significant change in financial circumstances, you may include that information with your application for consideration.

Eligibility Requirements + Become a Client

Is the Animal Hospital the same as your on-site spay/neuter clinics?

No. The Task Force Animal Hospital is our permanent veterinary facility in Calgary.

Our on-site spay/neuter clinics are temporary, high-volume clinics that CATF sets up directly within partner First Nations or Municipal communities across Alberta. These clinics are held at the request of the community and are intended for community members and their animals.

I need veterinary care for my animal.

Where can I find help?

Start by reviewing the eligibility requirements for the Task Force Animal Hospital if you are able to access care in Calgary.

There are also other organizations and programs that may be able to assist Albertans with veterinary care, spay/neuter services, pet food or other pet-related needs. Eligibility, funding and availability vary by organization.

Resources to Explore
  • Alberta Animal Rescue Crew (AARCS) — veterinary care for qualifying families facing financial barriers, including diagnosis and treatment for illnesses or injuries, as well as some basic veterinary and spay/neuter care.
  • Alberta Helping Animals Society (AHAS) — no-cost basic veterinary care for qualifying clients living with very low income in Edmonton.
  • City of Calgary No Cost Spay/Neuter Program — free spay/neuter surgery for companion cats belonging to eligible low-income Calgary residents.
  • Edmonton Humane Society PALS Program — subsidized spay/neuter services for qualifying low-income pet guardians in Edmonton and surrounding communities.
  • National Pet Care Fund — financial assistance for qualifying low-income Canadian pet owners to help cover a portion of non-elective veterinary treatment costs.
  • Parachutes for Pets — a range of programs for people and pets experiencing hardship or crisis, including pet food, supplies, temporary safekeeping and other emergency and community resources.
  • Tails of Help — financial assistance for essential veterinary care for Alberta pet owners experiencing financial hardship. Applications must be submitted through a participating veterinarian.

 Programs and available funding can change, we recommend contacting each organization directly to confirm current eligibility and availability.

Surrender + Rehoming

I need to surrender or rehome my animal. Can CATF take them?

CATF is not a public-intake shelter and does not routinely accept animals surrendered directly by the public.

If you need to surrender or rehome an animal, the Animal Welfare Coalition of Alberta (AWC) is a good place to start. Its membership includes reputable animal welfare organizations across Alberta that have agreed to standards for animal care, governance and adoption practices.

Each rescue or shelter has its own intake process and capacity, so we recommend contacting organizations in your area directly.

Find an Animal Welfare Organization through AWC

If you are considering surrender because you are struggling with veterinary costs, food, supplies or another temporary challenge, there may also be support available to help keep you and your animal together. See our Veterinary Care Assistance resources above.

If you are considering surrender because you are struggling with veterinary costs, food, supplies or another temporary challenge, there may also be support available to help keep you and your animal together. See our Veterinary Care Assistance resources above.

Where do animals surrendered during your on-site clinics go?

CATF works with a network of more than 50 animal welfare and rescue partners across Alberta.

When animals are relinquished, stray or otherwise require placement during one of our clinics, our team coordinates with these partners to arrange safe transfer. The receiving organization then provides any additional veterinary or behavioural care required and manages foster care and adoption.

Can I adopt a pet from CATF?

CATF does not operate a traditional shelter or public adoption centre. Animals requiring rehoming through our on-site clinics are generally transferred to one of our animal welfare partners, who then provide any additional veterinary care and manage the adoption process. Occasionally, suitable cats may be placed directly through our Feral Friends program into approved barn, acreage or working-cat homes.

Spay Neuter Clinics + Community Programs

We partner with communities to improve access to veterinary care and create humane, sustainable solutions for companion animals and the people who care for them.

Our work includes large-scale on-site spay/neuter clinics, accessible veterinary care through the Task Force Animal Hospital, community cat programs, dog care and management initiatives, emergency vaccination clinics, disaster response and collaboration with animal welfare organizations across Alberta.

How do you decide where to hold an on-site spay neuter clinic?

Our clinics begin with partnership, not arrival.

CATF works with First Nations communities that invite us to collaborate on companion animal health and population management. Together, we discuss the community’s needs, available resources and long-term goals before determining whether an on-site clinic or another form of support is the right fit.

A successful program requires community involvement and a shared commitment to sustainable, humane companion animal care.

Can I request a spay/neuter clinic for my First Nations community?

Yes. Requests should come from community leadership or an appropriate representative within the First Nations community.

Our team will work with you to learn more about your community, current needs and whether CATF’s programs may be a good fit.

LEARN MORE: On-Site Spay + Neuter Clinics

Can my municipality request help with community cats?

Yes. CATF works with municipalities and community partners on humane approaches to free-roaming and community cat populations.

Rather than simply removing cats, our programs focus on sustainable population management through strategies such as Trap-Neuter-Return (TNR), vaccination, identification and collaboration with local caregivers.

Requests should come from municipal leadership or an appropriate community representative.

LEARN MORE: Community Cat Care + Management Program

Volunteer Opportunities

How do I become a volunteer?

Volunteers are at the heart of the Task Force.

Opportunities may include our on-site spay/neuter clinics, Calgary office and warehouse, fundraising events, community programs, transportation, animal care and other roles throughout the year.

You do not need veterinary experience for many of our volunteer positions.

Can I volunteer if I’m under 18?

Yes, in certain roles.

Youth ages 13–17 may volunteer alongside a participating parent or guardian. For safety and regulatory reasons, youth volunteers do not have direct contact with animals, but there are still meaningful ways to help behind the scenes.

Apply to Volunteer with Team Task Force

Where does CATF’s funding come from?

CATF is a registered charity, and our work is made possible through a combination of individual donations, grants, corporate and community partners, casinos, fundraising events and other charitable revenue.

Communities hosting on-site programs may also contribute toward the cost of providing services.

Donor support helps us purchase medical supplies, transport equipment across the province, operate community programs and make accessible veterinary care possible through the Task Force Animal Hospital.

How can I make a donation?

There are many ways to support CATF, including one-time or monthly donations, e-transfers, securities, workplace giving, fundraising, sponsorship and gifts of needed supplies.

Canadian Animal Task Force is a registered Canadian charity, and official tax receipts are provided for eligible monetary donations over $20.

Every contribution helps continue Helping People, Helping Animals.

Vet Care + Assistance

Surrender + Rehome

Onsite Clinics + Programs

Volunteer Information

Donate + Support

If you didn’t find the answer

Feel free to reach out by sending a message. We’ll do our best to connect you with the right information or resource.

Feel free to download, print or distribute these helpful resources to your community, pet owners, care givers and animal lovers!

Who To Call In Alberta For Animals In Distress

For Alberta residents – numbers to call for animals in distress (heat stroke, freezing, abuse or inadequate conditions).

Keeping Outdoor Pets Warm

Helpful reminders & tips for free-roaming dog populations, outdoor working dogs, outdoor cat colonies & more!

Caring For Your Senior Dog

Changes to watch for in your senior dog & ways to keep them comfortable as they age.

Grooming Is Important

Information about dogs that require grooming, mats & preventative care.

Keep Your Cats and Small Dogs Safe

Information & tips related to keeping small animals safe in free-roaming dog populations.

Alternatives To Tying Up Your Dog

Information about tether alternatives & dog safety in free-roaming dog populations.

Safely Tying-Up Your Dog

Information & tips related to keeping your dog safe while tethered.

How Much To Feed Your Dog

Information to determine if your dog is at a healthy weight & when to contact a veterinarian.